• Will Zesiger

Perfecting Remote Communications In 2021

Creating a healthy internal communications ecosystem within an organization is a difficult task for any company, but 2020 and 2021 have given new meaning to the word difficult. With more employees working remotely than ever before, companies have been forced to reimagine their internal communications strategy.

Since Cheer Partners was founded in 2017 as a fully remote company, we know remote internal communications to our core. Here are some strategies that have helped our team successfully communicate in a remote environment.

  • Manage Up: With everything virtual, tasks become more intangible/difficult to keep track of. For managers, this can be incredibly difficult. Since they can no longer do a quick lap around the office for check-ins, managers have no easy way of telling what the progress is for any given piece of work. This situation can stress out both managers and employees. To avoid this, encourage employees to “manage up.” This simple step puts more responsibility on the employee to stay on top of their own work, anticipate their manager’s needs and communicate their progress on tasks more frequently. Because of this, managers get much-needed bandwidth back and employees have more autonomy – it’s a win-win for everyone.

  • Keep a Positive Tone: When we speak to each other in person, our tone of voice can adjust the meaning of what we say tremendously. As we switch to digital communications, that tone disappears. While working with your co-workers in a remote setting, make sure to take extra time to embed your language with modifiers that expresses the true intent behind your message. This small change has a huge impact on a company’s culture and reduces miscommunication and misunderstandings.

  • Responsiveness is Everything: In a virtual environment, responsiveness is incredibly important. For example, let’s say someone sends you an email with a question. You may not have the answer immediately, but it’s better to respond right away so they know you’re working on it. If you instead wait to respond while you look for an answer, the sender may wrongly assume you haven’t read the email or aren’t staying on top of your work. It’s a small and easy adjustment to make, but it can have a huge impact on how your clients and co-workers perceive you.

Although these are just a few communication strategies that your organization can employ, these three are easy to implement and will immediately yield positive results. If there’s a strategy that’s worked well for you or your company, let us know! We’re always looking to learn new ways of improving employee communications from our peers.